Archive for the 'Planning' Category

Never how you planned it

People often try to complain to me that their presentation wasn’t how they planned it.

They forgot a point/story/clever thingy, or something.

If you’re doing it well,  it should never be exactly how you planned it.

If a presentation is exactly how you planned it, you’re working from a script and aren’t responding to the people in front of you.

This is the Presentations As Classical Music paradigm: presentations are a piece of Mozart (yuh – you should be so lucky) that need rehearsing and rehearsing and rehearsing until you remember the whole ‘script’. You can tell someone from this school as they talk about ‘writing a speech’.

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Helping the presentation gods to reduce the dread

We really do ask a lot of  the presentation gods.

They really want to help sprinkle their magic, smooth out the rough edges, supply us with a great answer to a question or an unexpectedly hilarious yet apt anecdote…  and then we get it in their way.

I was coaching a friend the other night for a presentation she’s delivering today. Presenting some papers at some huge event with the whole of her industry attending.

You know, no pressure.

I found myself giving her this advice:

Remember: it’s never as bad as you fear, and rarely quite as excellent as you hope.

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Speaking It Real – A Challenge For Professional Speakers

How important is authenticity for speakers?

On Tuesday night, I was asked to speak to the members of Asia Professional Speakers  – Singapore. (Here’s the blurb, if you’re interested – pdf - scroll down…). It was (bizarrely) my first meeting as a member – they turn out to be a lovely bunch of people!
I chose to speak about authenticity as I’m increasingly aware that rehearsed, polished talks aren’t necessarily the way to go.
Here are my thoughts – in ascending (decending?) order of weirdness.

(Bear in mind these thoughts were aimed at people who make a living at speaking – I tend to hold them to a higher standard as they are being paid for their speaking expertise. And this isn’t a transcript of what I said – no script, see? – but the same thoughts expressed again.)

If you really want to make a difference, is a talk the best way?

I am pretty strong about focusing on behavioural outcomes – specifying in advance what you want people able and motivated to do as a result of your communication. Most professional speakers declare that they are in it to make a real difference in the world, but I’m not sure if delivering a speech is the most effective way of doing that.

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Structure your presentation to answer their questions

Do you wonder how to structure your presentation? What sequence to use? If you’re dealing with contentious issues, you might find this useful….

Answer their unspoken questions

Smart presentation choice three: Answer their (unspoken) questions about how your recommendations solve their urgent problems

(This is part of a series of posts about how to develop presentation superpowers by making eight smart choices. This is choice number three.)

Developing Tech Presentation Superpowers @ RealSmartNow.netThere aren’t that many problems with presentation structure that this choice doesn’t answer. Done well, people won’t notice that this is the process you’re using. You’ll just come across as clear and relevant.

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8 simple steps to developing tech presentation superpowers

Want to move from mild-mannered geek to awe-inspiring tech presentation superhero?

Developing Technical Presentation Superpowers - RealSmartNow.net

After coaching almost 4000 presentations, I’ve realised that it’s quite simple to stand head,  shoulders,  abs and knees above the mediocre standards of most technical presenters.

Over the next 8 weeks or so, I’ll take you through what’s needed to become interesting, talked about, clear, relevant, clever and credible. Maybe even a little bit suave.

Here, then, is an overview of the 8 simple secrets to becoming a technical presentation superhero. Each step builds on the previous one, so you get the biggest bang for your buck implementing them in sequence.

1. Focus your presentation on sincere recommendations

A recommendation implies that:

  • you are focusing on an action
  • that action will benefit the people you are recommending it to
  • you are not ‘selling’ this idea, or doing anything underhand or manipulative
  • it’s out of your control whether we take you up or not
  • you have a genuine desire to connect

In this way, your presentation becomes useful. (Don’t know how to decide what to put into a presention and what to leave out? This step will help you.)  Read some more about this here.

2. Speak so slowly you can hear each word you’re saying

Never have I ever had to get a presenter to speak faster. Never. Ever.

Nervous, subordinate people speak fast. Tricksy salespeople speak fast (‘fast-talker’ anyone?).  People with status take their time.

Until you get this down, all that advice about using active verbs and pointing at yourself when you say ‘Fabulous’ ( you are, but please don’t) is useless. You can’t change the way you’re expressing yourself until you can hear the way you’re expressing yourself. That sensation of the sentences just falling out of your mouth goes away when you slow down. (Don’t worry if you think you are an irretrievable motor-mouth. Help is on the way.) More about this here.

Planning a sincere recommendation and slowing down until you hear each word

corrects 90% of what’s wrong with modern presentations. Read them again.

The next steps are the magic.

3. Systematically answer our questions about how your recommendation solves our urgent problems

Structuring your session around our (silent, mental) questions is the key to being relevant. We have a few ‘what’ questions, but way more ‘how?’ and ‘Why?’ questions. Follow what’s going inside our heads, and we’ll wonder how you read our minds. Not as hard as it sounds. We won’t even notice this is what you’re doing – we’ll just think you’re smart. More here.

4. Keep your energy 5% above ours

Speakers often confuse high energy with fast pace. The key is raised energy but slow pace.

Speakers also confuse passion with ridiculously high energy. 50% above where we are is too much of a mismatch, unless you want to be some weird ‘motivational’ evangelist. 5% gently wakes us up. As we wake up, you move 5% higher. This is how you warm a group up – gently and at our pace. More here.

5. Separate the slides, handouts and prompts

I have so much to say on this topic I can barely contain myself. Suffice it to say that the visuals we need to follow your talk are so radically different from the reference we’ll need afterwards and from the notes you need to remember your points that it is madness to combine them. Don’t worry – I’ll walk you through this. (And by handouts I mean all post-presentation reference material – but that’s a little less pithy.)

6. Don’t plan a presentation, plan a conversation.

I know, I know, a presentation is a pretty strange type of conversation. However, all sorts of questions about calibration (level of detail, of formality, of jargon) are answered when you think: ‘If I were in conversation with someone from this group, how would I speak?’

7. Plan to speak for half the time

If you think it’s going to take 15 minutes, it will take at least 23. You can use what’s left over to expand, to answer questions, or just to delight people with an early finish. Running out of things to say is so rarely the problem… And when you’re done, you’re done. People will love you for it.

8. Separate the situation from your thoughts about the situation

Almost all of the fear about presenting comes from our thoughts about the situation. Speaking to groups is totally safe. And you don’t need hypnosis, NLP or beta-blockers to sort this one out.

***

What do you think? What’s number nine? And ten?

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Continue reading ’8 simple steps to developing tech presentation superpowers’

3 reasons why you should plan conversations, not presentations

3 reasons you should plan conversations, not presentations

There are three main ways why it’s useful to prepare a business presentation like it’s a conversation.

It stops you missing the mark by being overly formal, you don’t expect to be able to completely control the interaction, and it helps prevent moronic overstatement.

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Focusing on your outcome without manipulating people

I need your advice, please.

Recently as I write and speak about the five planning questions from Rapid Presentation Planning (the e-book available at Cobalt), I’ve been increasingly uncomfortable with Question Two:

What do you want people to being doing differently when you’re finished?

Planning backwards from the response you’re looking for is important. It mirrors Covey’s ‘Start with the end in mind’ principle from the 7 Habits.

However, deciding what response you want people to have is dodgy for a couple of reasons.

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Presenting detailed but necessary info without people dying from boredom

I was doing a talk for the Small Business Group for the main women’s networking group here in Singapore.

One of the participants brought up the topic of how to convey admin-type information.

You can’t always have life-changing content, so here’s my thoughts on when you have less than thrilling things to convey.

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Dealing with people’s expectations of your profession

One thing that’s important as a specialist is to confound people’s negative expectations of what a person like you is like.

We were training some senior technical specialists in the UK last week, and I was watching their final presentations. One of the major things I noticed was the most successful sessions were ones that dealt with the expectation that an IT specialist would be very focused on their technology to the exclusion of all else. It made an enormous difference when they spoke about the business issues, how the technology fitted into the lives of the people they were speaking to, and used non-technical language.

People will have certain expectations of what a person like you will be like.

If you’re in IT, they will expect someone who is smart but geeky, interested in the nerdy features of their system, and very detail-orientated. If you’re in marketing or PR, you’re interested in making pretty lies, not in telling the truth. If you’re in HR, you’re either touchy-feely, or overly concerned for regulations (depending on what type of HR department the company has!). If you’re a financial advisor, you’re only interested in the sale, and not in genuinely looking after people. If you’re an accountant, you’re boring. If you do anything even vaguely un-mainstream, you’re a bit woo-woo.

When dealing with people’s internal circus (what they’re thinking and feeling about you and your topic), it is often useful to first acknowledge their concerns by stating them out loud, then dealing with them.

With these types of preconceptions, I think it’s better to just be different. If you say, ‘Well, a presentation from an accountant, I bet you think this is going to be pretty tedious!’, it may be that some of the people you’re talking to weren’t thinking that. Also, you’re setting the bar pretty high – a bit like saying, ‘Let me tell you a funny story – you’re gonna love this…’

Much better to just be more interesting by taking the time to telling stories from your life and making sure that everything is super-relevant to their current situation.

Tacitly confounding people’s expectations in this way can leave them pleasantly surprised, and move you a step closer to delivering a presentation they will listen to, talk about and act upon.

The only book to read about designing PowerPoint slides

Well, I’m just as shocked as you are.

I’m recommending a book on PowerPoint. Never did I think I’d see the day.

For those of you who haven’t worked with me yet, I have been running an anti-PowerPoint campaign for years. I see how much PowerPoint (and other slideware) robs people of both their power, and often their point. Slides are used either as a way of hiding from the audience or distracting them, as speaker notes, or as handouts. None of these (ab)uses does anything for your credibility.

And so I dedicated my professional career to enabling people to speak to groups without needing slides or scripts, so that any visual aid is chosen because your listeners need it, not from a personal need of the speaker.

Garr Reynolds came at it from the other side. He saw terrible PowerPoint presentations and thought, ‘How can I teach people to use slides so that they help the audience to learn what the speaker is looking to convey?’

The result is his book Presentation Zen, based on his blog of the same name.

I’m only part of the way through it, but I don’t think I’ve disagreed with a single word yet. Things I’ve been saying for years are mirrored in what Garr is writing about, illustrated beautifully, of course.

It’s so great to find someone who is doing the same job as me, but from an entirely unexpected angle. Another person being fully self-expressed in his chosen career…

In fact, it’s so well written, that I got quite dizzy in the bookstore, wondering if I’d been wrong all these years. It took me a while to realise that we were just coming at the same problem from different angles.

Same intention, different solution.

I’ll be posting more about Presentation Zen as I move through it. So far, I couldn’t recommend it highly enough, especially if you’re in an organisation that demands PowerPoint.

If you’d like to explore this one with me, here’s a link to the book on Amazon.com.

Presentation Zen: Simple Ideas on Presentation Design and Delivery (Voices That Matter)

Small print: going to Amazon via this link, or the pic at the top of the page, means that for anything you spend in that trip, Amazon will pay this blog 4% or so, at no cost to you. So if you were going to Amazon.com anyway (not co.uk, I’m afraid – working on that!), feel free to do it from here, and in doing so, support Real.Smart.Now. Think of it as a tip for good service!

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